I received a "Failed to load NaCL module" error

The NaCl module allows Screencastify to encode your recordings into a format you can play back in your browser, share, and export.

If you're receiving a "Failed to load NaCl module" error, please take the following steps to troubleshoot and resolve the issue:

  1. Restart your computer and try again
  2. Uninstall and reinstall Screencastify and try again (WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Export them first.)
  3. Change Screencastify's default encoder from NaCl to WebRTC (click here for instructions)