General troubleshooting suggestions

If you're experiencing an issue with Screencastify that isn't covered in any of our troubleshooting articles, we recommend trying the follow actions to attempt to resolve the issue. The majority of our users' problems are solved by following these steps.

  1. Restart Chrome and try again
  2. Restart your computer and try again
  3. Uninstall and reinstall Screencastify (WARNING: if you save your recordings locally and not to your Google Drive, they will be permanently deleted when you uninstall Screencastify. Export them first.)

If the problem persists, please submit your logs to customer support along with as many details as you can provide.