Step-by-step instructions for troubleshooting the most common recording issues.
- Screencastify "failed to start recording"
- Drawing tools are unavailable
- My webcam is not detected
- Failed to Start Recording on MacOS Catalina
- I received a "Failed to load NaCL module" error
- My recording appears blurry on Google Drive or YouTube
- My recording is laggy and/or has a low frame rate
- I accidentally deleted a recording
- Screencastify crashes in the middle of a recording
- My recording appears blurry in Screencastify
- I made an application full-screen and it wasn't captured
- My computer freezes when I start a recording
- The audio and video are out of sync